Terms of service

1Who this agreement is between

This is an agreement between you and Chaffline, in Denmark. “We” and “Chaffline” refer to us. “You” refers to whoever registers a server or pays for a plan.

You accept these terms when you register a server, by ticking the box shown before Chaffline starts checking it. Adding the bot to a server is not acceptance. If you register on behalf of someone else, you confirm that you are authorised to accept these terms for them.

Paid plans are available to those aged 18 or over. The privacy policy forms part of this agreement.

2What Chaffline does, and does not promise

Chaffline checks messages in the servers you register according to the settings you choose, and removes or reports those it flags.

Automated moderation is not perfect. Chaffline will miss some content it should catch and flag some it should not. It supports your moderators; it does not replace them. Your server, what happens in it, and how you configure Chaffline remain your responsibility.

We may change and improve the service over time. Where a change would materially reduce what you receive, we will give notice in advance.

3Adding it to a server

Adding the bot to a server does not start it. It checks nothing and costs nothing until the server is registered in the dashboard. By registering a server you confirm that you run it, or have the authority of whoever does. Registration can be withdrawn at any time.

You are the data controller for your members’ messages. You are responsible for telling your members that automated moderation is in use and for pointing them to the privacy policy. A data processing agreement is available on request.

4Acceptable use

You must not use Chaffline to breach Discord’s terms or policies, act unlawfully, cover a server you do not run, resell the service without our written agreement, or interfere with the service or circumvent its limits.

We may suspend or close an account that does, or that is in arrears. Where circumstances allow, we will tell you first and give you a chance to resolve it.

5Plans and allowances

Each plan includes a monthly allowance, as shown in the pricing table. On a paid plan it resets each month on the date the plan started, including on yearly plans. On the free plan it resets on the 1st of each month.

When a server reaches its allowance, Chaffline stops checking messages there until the next reset. There are no overage charges and no automatic upgrades.

We may change or withdraw the free plan on 30 days’ notice.

6Payment

Prices are in US dollars and exclude VAT or sales tax, which is added at checkout where it applies. Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled.

Plans are sold, charged and invoiced by our payment provider, which is the seller for the transaction and issues your receipt. We do not receive your card details.

Price changes are notified at least 30 days in advance and apply from your next renewal. If a payment cannot be collected, your plan may end.

7Right of withdrawal

If you are a consumer, you have 14 days from purchase to withdraw without giving a reason. Purchases made for a business carry no right of withdrawal.

At checkout you ask for the service to begin immediately, which is a condition of purchase. If you then withdraw within the 14 days, you are refunded the amount paid less a proportionate charge for the service already provided.

To withdraw, email [email protected] within the 14 days; you may also use the standard withdrawal form. Refunds are made within 14 days, by our payment provider, to the method you paid with. We may decline further sales to an account or server that repeatedly buys and withdraws.

8Ending the agreement

You may cancel at any time. Your plan continues until the end of the period you have paid for. Partial periods are not refunded except under section 7 or where the law requires it. Removing the bot from a server does not cancel a paid plan.

We may end this agreement on 30 days’ notice, or immediately if you breach section 4 or are in arrears. If we end it for reasons of our own, we will refund the unused part of the period.

Data is then handled as described in the privacy policy.

9Your data

How we handle data is set out in the privacy policy. Your settings and moderation records belong to you. Aggregate usage data, which contains no personal data, belongs to us.

10Ownership

Chaffline, including the bot, the website and the name, remains ours. A plan gives you the right to use the service for as long as it runs. You may not copy, reverse engineer or use it to build a competing service. If you send us feedback, we may use it freely.

Chaffline is not affiliated with or endorsed by Discord Inc.

11Liability

Chaffline is provided as it is and as available, without any guarantee of accuracy, suitability or uptime. It depends on third parties, including Discord, and may be interrupted.

We are not liable for content posted by your members, for moderation decisions, or for indirect loss such as loss of profit, data or reputation. Our total liability is limited to the amount you paid us in the 12 months before the claim, or DKK 500 if greater.

Nothing here limits liability that Danish law does not allow us to limit, or your statutory rights as a consumer. You will indemnify us against claims arising from how you use Chaffline on your server.

12Changes to these terms

We may update these terms. Material changes are announced at least 30 days before they apply; continuing to use Chaffline after that constitutes acceptance. If you do not accept them, cancel before they take effect and nothing further is payable.

13Governing law and disputes

This agreement is governed by Danish law and disputes go to the Danish courts. Consumers elsewhere in the EU or EEA keep the mandatory protections of their own country and may bring proceedings where they live.

Please contact [email protected] first. Consumers may also bring a complaint to the Danish Center for Klageløsning.

If any part of this agreement is unenforceable, the rest continues to apply.